Will my LØCIs last?Updated 3 months ago

That's the LØCI promise. We are building things to last. We're very confident in the quality of our trainers and their expected lifetime, but if you do have any issues, please reach out to our Customer Support team here. Please include your order number, or the email address used to place your order and photos clearly showing the problem. 

Items should have been purchased within a year and we won't consider claims on sneakers that have been machine washed or not cleaned according to our Sneaker Care Guidelines.

Please bear in mind that our sneakers are developed to be water resistant, withstand daily usage & more - but like any shoe - it will become worn over time. Once worn, cleaned & reworn, your sneakers will likely not look, feel or smell the same as they do when first purchased and we won't consider general wear & tear as a defect.

Once your LØCIs have reached the end of their lifespan, please use our LØCI Renew programme to recycle your trainers. This will ensure your shoes don't end up in landfill, and you'll even get a £25 voucher for doing so!