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Orders & Shipping

Taxes & Duties

We cover all duties & taxes for orders being shipped to the UK, EU & North America. If you are being asked to pay any duties or taxes in these locations, please contact us here. Outside of these locations, you may need to pay additional charges to re

Do you ship internationally?

We currently ship to most countries around the world. The full selection will be available when entering the address at checkout.

Do you offer next day delivery?

Currently, next day delivery is available for UK orders placed before 3pm.

When will my order ship?

In stock orders are normally dispatched within 24 hours of being placed, excluding weekends. You will receive a confirmation email once your order has shipped with tracking information. During peak periods, it may take slightly longer to ship our you

Can I expedite my order?

Express shipping options are available depending on delivery location. All options will be visible at the check out once a delivery address has been entered.

How can I track my order?

As soon as your order has be dispatched from our Warehouse, you'll receive an email with tracking details. If you have any questions please contact us at [email protected].

Can I change or cancel my order?

If placed during UK working hours please bear in mind orders will be shipped very quickly. Please advise us instantly if there are any changes to your order via [email protected] and we will do all we can to facilitate.

Do you sell gift cards?

Yes we do! To buy your e-gift card, click here.

Order stuck in customs

Unfortunately, sometimes clearing customs can take longer than others, particularly in peak periods or during national holidays. Please ensure you're keeping an eye on your emails and calls in case customs or the courier have tried to contact you, ch

Why am I being asked to verify my identity?

Sometimes our system can flag genuine orders as being potentially fraudulent, for a number of reasons. In these instances, we will need to confirm your identity matches with the order and you will receive an email from [email protected] with