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Returns & Exchanges

How do I return or exchange my order?

Our zero hassle returns and exchanges policy allows our customers to return their items up to 90 days after purchase, as long as they're in original condition using our returns portal link below:. LØCI Returns. To begin your return or exchange, pleas

Can I return or exchange an order that was a gift?

Yes! If you go to our returns portal, you can select "Gift Return". If you complete the required information, then we will get back to you to arrange the return or exchange as quickly as possible. Any problems, please do not hesitate to contact our C

How long does it take for a refund or exchange to process?

Please allow 7-10 days for refunds and exchanges to be received once you have sent back the original order and received email confirmation of the refund being issued. Refunds will be issued back to the same payment method used to place the order. If

Are returns free?

Returns from the UK, EU & North America are free, provided the return is returned using the label or QR code generated by our Returns Portal . Any returns outside of these areas will incur a $30 (USD) admin fee, which will be deducted from the refund